Shipping Policy

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level guidance on how to write your own Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance the specific shipping policies you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and assist in the creation of your own Shipping Policy.

Our Commitment to you

At Thousim Studio, we pour every piece with care — and we ship it with the same attention.
We want your order to arrive safely, on time, and wrapped in the same love it was made with.

This Shipping Policy outlines how we process, pack, and deliver your orders. By placing an order, you agree to these terms.

Order Processing Time

In-stock items: Processed within 1–3 business days
Custom or made-to-order items (e.g., name in resin, footprint, heartbeat art): Take 5–7 business days to handcraft before shipping
Orders are processed Monday–Friday (excluding Polish public holidays)

You’ll receive:

An order confirmation email immediately after purchase
A shipping confirmation email with tracking number once dispatched

Shipping Destinations

We ship worldwide from Poland to:
Poland (domestic)
European Union (EU)

Shipping Methods & Delivery Times

Poland- 2–5 business days- Poczta Polska / InPost / DPD (Standard) / DHL (Express delivery)
European Union- 5–10 business days- Poczta Polska / GLS / DHL (Express delivery)

Shipping Costs

Poland- Free Shipping- (Standard), For express delivery add on 2 EUR
European Union- We use international tracking service, €10, orders above 60 EUR is free shipping, tax included.

Tracking Your Order

Every order includes a tracking number sent to your email once shipped. You can use this number to follow your package via the carrier’s website.
If your tracking shows “delivered” but you haven’t received your package, please:
Check with your neighbors or building manager
Contact your local post office
Reach out to us at support@thousimstudio.com

Customs, Duties & Taxes

Poland- VAT is included at the checkout. No additional fees, free shipping charges. Express delivery- 2 EUR
EU- VAT is included at the checkout, shipping charges is free above 60 EUR
We cannot refund orders due to unpaid customs charges

Damaged or Lost Packages

We pack every order with care, but if your package arrives damaged or is lost:
Damaged items: Send photos of the damage and packaging to support@thousimstudio.com within 5 days. We’ll assess and offer a replacement or refund.
Lost in transit: If your tracking shows no movement for 14+ days, contact us. After carrier investigation (may take 2–4 weeks), we’ll reship or refund.

Incorrect or Undeliverable Addresses

You are responsible for providing the correct shipping address at checkout.
If a package is returned due to an incorrect address, you’ll be responsible for reshipping fees.
We are not liable for delays or loss due to address errors.

Packaging & Sustainability

All orders are packed in recyclable, plastic-free materials:
Recycled paper boxes, pouch netted bag.
Compostable mailers (for small items)
Paper tape and tissue paper
No plastic bubbles or foam
We believe beauty shouldn’t cost the earth. We are discovering more, and will maintain sustainable.

Service Interruptions

During holidays, extreme weather, or unforeseen events (e.g., postal strikes), shipping times may be extended. We will notify customers of any major delays via email or site banners.

📞 Need Help?

If you have questions about your order’s shipping status, need to update an address, or want to report an issue, contact us:

📧 support@thousimstudio.com
📍 Thousim Studio – Handmade in Poland

We respond within 24–48 hours.