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Privacy Policy

A Legal Disclaimer- Updated: 24/08/2024

The information provided in this Privacy Policy is for general guidance only. It is not legal advice. The explanations and recommendations are high-level and intended to help you understand what a Privacy Policy typically includes.
You should not rely solely on this document as legally binding or fully compliant with your local jurisdiction. Privacy laws vary by country — including under the General Data Protection Regulation (GDPR) in the EU, CCPA in California, and other regional laws.
We strongly recommend that you consult a qualified legal professional in your region before using or publishing this policy. Thousim Studio is not liable for any misunderstanding, misuse, or legal risk resulting from the use of this template.

Privacy Policy -  The Introduction

At Thousim Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.thousimstudio.com , place an order, or interact with our brand.

By using our site, you agree to the practices described in this policy.

What Information We Collect

a) Personal Information You Provide

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via Stripe or PayPal — we do not store card information)

  • Customization details (e.g., names, dates, uploaded photos, audio files, handwritten notes)- Deleted as soon as the product is made, customised and shipped.

b) Automatically Collected Data

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and referral source

  • Cookie data (used for site functionality and analytics)

We collect this data through your use of our website, order forms, and communication channels.

We use your data to:

  • Process and fulfill your orders

  • Communicate about your order (confirmation, shipping updates)

  • Customize products (e.g., name in resin, footprint, heartbeat art)

  • Improve our website, products, and customer experience

  • Respond to inquiries and support requests

  • Send optional marketing emails (only if you’ve subscribed)

  • Comply with legal and tax obligations

We never sell your personal information to third parties.

Why We Collect Your Information?

How We Protect Your Data

We take data security seriously:

  • Your payment information is processed through Stripe — industry-standard, encrypted gateways. We do not store credit card details.

  • Customer data is stored securely in our internal systems and email.

  • We limit access to your information to necessary team members only.

  • Our website uses SSL encryption (HTTPS) to protect data in transit.

While we take reasonable precautions, no online transmission is 100% secure. We cannot guarantee absolute security.

How We Share Your Information

Why We Collect Your Information?

We may share your data with:

  • Shipping carriers (e.g., Poczta Polska, DHL, InPost) to deliver your order

  • Payment processors (Stripe, PayPal) to complete transactions

  • Wix.com — our website platform, which hosts your data securely

  • To contact you after checkout order, based on customisation uploads or personalised messages via email.

  • No other third parties — we do not sell, rent, or trade your personal information

  • We receive consent from you to showcase your baby or pet's image face, in our instagram social media for the business content.

If required by law, we may disclose information in response to lawful requests by public authorities.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your cart and preferences

  • Analyze site traffic (via Wix Analytics or Google Analytics)

  • Improve user experience

You can disable cookies in your browser settings, but some site features may not work properly.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal exceptions)

  • Withdraw consent (e.g., for marketing emails)

  • Object to or restrict processing

  • Receive your data in a portable format

To exercise these rights, contact us at support@thousimstudio.com . We will respond within 30 days.

 Data Retention

We retain your personal data only as long as necessary:

  • Order records: up to 5 years for tax and legal compliance

  • Marketing consent: until you unsubscribe

  • Custom order files (e.g., uploaded photos/audio): deleted immediately after usage of customised orders, unless it is needed for warranty or reprints

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us immediately, support@thousimstudio.com

International Data Transfers

As a business based in Poland, your data may be processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place (e.g., GDPR-compliant processors).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

📧 support@thousimstudio.com
📍 Thousim Studio – Handmade in Poland
🌐 www.thousimstudio.com

We are committed to transparency, respect, and care — in every piece we make, and every interaction we have.

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